TERMS & CONDITIONS AND CANCELLATION POLICY

These Terms & Conditions and Cancellation Policy apply to bookings made directly with Australian Adventure Group Holdings Pty Ltd trading as Northern Experience Eco Tours (the Operator, NEET, we or us) via our website, phone, or email. Please note that bookings made through third-party platforms may be subject to different terms and cancellation policies set by those providers.

 

DAY TOURS

Bookings

• Deposit: A valid credit card is required to confirm your booking
• Balance: Full payment must be received no later than 24 hours prior to the scheduled departure date

 

Cancellation Policy

• Cancellations received less than 24hrs prior to departure, including no-shows incur a 100% cancellation fee
• Cancellations received more than 24 hours prior to departure are eligible for a full refund or travel credit.

 

Date Changes

Requests to change travel dates are permitted, subject to availability. NEET will make reasonable efforts to accommodate such changes but cannot guarantee availability.

 

PRIVATE CHARTERS

Bookings

• Deposit: A non-refundable deposit of 25% is required at the time of booking to confirm the charter
• Balance: Full payment is due no later than 14 days prior to the scheduled departure date

 

Cancellation Policy

• Cancellations received less than 14 days prior to departure, including no-shows incur a 100% cancellation fee
• Cancellations received more than 14 days prior to departure are eligible for a full refund or travel credit.

 

 

Multi-Day Packages including Accommodation Packages

Bookings

• Full payment is required at the time of booking to confirm your reservation

 

Cancellation Policy

• All multi-day packages are strictly non-refundable. A 100% cancellation fee applies regardless of notice period and no-shows.

 

Date Changes

Requests to change travel dates are considered subject to availability but no changes are permitted within 7 days of the scheduled departure date.

 

Extended Tours (3+ Days)

Bookings

• Deposit: A non-refundable deposit of $600 per person is required at the time of booking to confirm your reservation
• Balance: Full payment is due no later than 60 days prior to the scheduled departure date

Cancellation Policy

Cancellation fees apply as follows:

• More than 61 days prior to departure: $600 per person

• 60 to 46 days prior to departure: 25% of the total tour cost
• 45 to 31 days prior to departure: 50% of the total tour cost
• 30 days or fewer prior to departure: 100% of the total tour cost

 

Operator-initiated Cancellations (applies to all tours)

In the unlikely event we cannot operate a tour, due to weather conditions or unforeseen operational circumstances, passengers will be offered either an alternate travel date or a full refund.

 

 

GENERAL CONDITIONS

 

Transfers & Itinerary Adjustments

• Passengers will be picked up and returned to accommodation in the Cairns area or en route, as arranged at the time of booking.
• Northern Experience Eco Tours (NEET) reserves the right to alter the itinerary, accommodation arrangements, or transport providers due to weather conditions, road closures, mechanical issues, or other unforeseen circumstances.
• Substitutions may include alternate vehicles, carriers, or operators.
• A fuel surcharge may be imposed in the event of a significant increase in fuel costs.
• Itineraries are accurate at the time of publication; however minor variations may occur as we continuously seek to enhance the tour experience. No refunds will be provided for itinerary changes.

 

Timing & Liability

 

• Exact arrival and departure times cannot be guaranteed. NEET is not liable for missed connections with other services or for any expenses incurred due to delays caused by weather, mechanical defects, or other unforeseen events.
• If the itinerary is altered for any reason, no refund is payable.

 

Passenger Conduct & Safety

 

• NEET may exclude, without compensation, any passenger who reasonably:
  • Endangers their own health or safety
  • Compromises the health, safety, or comfort of others
  • Commits any illegal act
• NEET accepts no liability for loss, damage, injury, or death resulting from another passenger’s actions or omissions.

 

Accommodation

• While due care is taken in selecting accommodation providers, NEET accepts no liability for loss, damage, injury, or death occurring at these premises.
• NEET reserves the right to change accommodation providers without prior notice and will endeavour to secure substitute accommodation of comparable quality.

 

Force Majeure

NEET shall not be liable for any failure or delay in performing obligations under these Terms if caused by an event beyond that party’s reasonable control (“Force Majeure Event”). Force Majeure Events include, but are not limited to:

• Acts of God (storms, floods, cyclones, earthquakes)
• Pandemics, epidemics, quarantine restrictions
• War, terrorism, civil commotion, or riot
• Strikes, lockouts, or industrial disputes
• Government laws, regulations, emergency declarations, or travel bans
• Major breakdowns of equipment, utilities, or infrastructure

 

In such an event:

• NEET may suspend or modify the itinerary, transfers, or services without liability.
• Passengers must accept reasonable alternative arrangements offered.
• No refunds or compensation will be payable for services already provided or for delays caused by the Force Majeure Event.

 

Travel Insurance

We strongly recommend that all passengers obtain comprehensive travel insurance. Your travel insurance should provide cover against personal accident, death, medical expenses, and emergency repatriation.

 

If you have any questions, please contact us at info@northernexperience.com.au  or call +61 7 4058 0268.